Handling difficult situations and people

Difficult people can make life impossible. The workplace is inhabited by a wide variety of people types and sometimes it can be difficult to get on with them as well as get on with your work. By understanding what makes certain people tick, what they think, and why they do what they do, we can learn how to deal with even the most difficult people.

Sample Learning Objectives

• What your preferred conflict-handling style is: a self-evaluation

• The types of difficult people

• Techniques for dealing with difficult people and situations

Available format

Classroom / 6 hours

Flipped / 3 hours


Team leaders, managers, leaders


Management & Leadership Development


Bulgarian, English