Dealing with difficult people
Difficult people can make life impossible. The workplace is inhabited by a wide variety of people types and sometimes it can be difficult to get on with them as well as get on with your work. By understanding what makes certain people tick, what they think, and why they do what they do, we can learn how to deal with even the most difficult people.
Sample Learning Objectives
What is conflict
Your preferred conflict-handling style: a self-evaluation
The types of difficult people
Techniques for dealing with difficult people
A step-by-step process for resolving conflict
Classroom / 7 hours
Flipped / 4 hours
Webinar / 2 hours
Note: We'll work with you to help you identify your specific training needs upfront and then develop a customized training solution to help you reach your specific goals. The above training objectives are just a sample of what could be covered in this topic. For more information, please contact us.