Conflict can be unpleasant, and it can become particularly difficult in the office, straining critical working relationships and jeopardising performance.
Sample Learning Objectives
• The different types of conflict
• Your preferred conflict handling style: a self-evaluation
• Step-by-step process for resolving conflict
• The key interpersonal skills for resolving conflict.
Classroom / 8 hours
Flipped / 4 hours
Webinar / 2 hours